At Onuvia, we take your privacy seriously. This Privacy Policy explains what data we collect, how we use it, and your rights over it.
1. Information We Collect
We collect the following categories of information:
- Account data — Name, email address, and account credentials you provide at registration
- Billing data — Cryptocurrency wallet addresses and transaction records (we do not store card numbers)
- Service data — Configuration of your servers, storage buckets, and VPN settings
- Usage data — IP addresses, access timestamps, bandwidth usage, and server activity logs
- Communications — Support tickets and email correspondence with our team
2. How We Use Your Information
- To provision, manage, and support your services
- To process payments and prevent fraud
- To send service notifications, invoices, and security alerts
- To comply with legal obligations and respond to lawful requests
- To improve our platform and detect abuse
- To send product updates (you may unsubscribe at any time)
3. Data Sharing
We do not sell your personal data. We share data only with:
- Payment processors (Coinpayments, Cryptomus) for transaction processing under their respective privacy policies
- Infrastructure providers operating our datacenters, bound by strict data processing agreements
- Legal authorities when required by law, court order, or valid legal process
4. Data Retention
We retain account data for the duration of your relationship with us and up to 90 days after account deletion. Transaction records are retained for up to 7 years for tax and legal compliance. Server and access logs are retained for 90 days.
5. Security
We use industry-standard measures including AES-256 encryption at rest, TLS 1.3 in transit, access controls, and regular security audits. Despite these measures, no system is 100% secure. Report security vulnerabilities to security@onuvia.com.
6. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access the personal data we hold about you
- Correct inaccurate or incomplete data
- Request deletion of your personal data
- Object to or restrict certain processing activities
- Data portability (receive your data in a machine-readable format)
To exercise any of these rights, contact us at privacy@onuvia.com. We will respond within 30 days.
7. Cookies
We use essential cookies for authentication and security. We do not use advertising or cross-site tracking cookies. See our Cookie Policy for full details.
8. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal data from minors. If you believe we have inadvertently collected such data, contact us immediately.
9. Changes to This Policy
We may update this Privacy Policy periodically. The "Last updated" date at the bottom of this page reflects when changes were last made. Material changes will be communicated via email.
10. Contact
For privacy-related enquiries: privacy@onuvia.com
Last updated: July 2026